Return & Refund Policy

Food products cannot be returned once opened

Once a food pack has been opened, we cannot resell it and we will not accept it back.

When we will replace or refund

Email us a photo within 48 hours of delivery and we will replace the item or refund you in full if:

• The pack arrived torn, crushed or leaking
• You received the wrong item
• The product is past its best-before date

There is no return form on the website.

How to raise it

Email [email protected] with your order number and a photo of the issue. We respond within one working day.

Refund timelines

Approved refunds on orders paid online go back through Razorpay to the original payment method. We start that within 5 to 7 working days of approval. Banks can take longer to show the credit.

For cash on delivery orders there is no automatic refund. We ask by email for bank details or a UPI id and send the amount that way.

Cancellations

There is no cancel button. Email [email protected] before the order is dispatched and we will cancel it for a full refund. Once a tracking number exists, we cannot cancel it. You can refuse delivery, and we will refund the order value minus the return shipping cost.